Privacy Policy
Soft Hands Home Healthcare (“Soft Hands,” “we,” “us,” or “our”) is a home healthcare services provider dedicated to delivering compassionate, high-quality care and related administrative and operational services to patients, clients, and healthcare partners (“Services”). Our principal place of business is 200 Morton Rd, Fredericksburg, VA 22405.
Privacy is very important to us. Accordingly, we have developed this Privacy Policy to transparently communicate how we collect, use, and share (“process”) information relating to individuals who visit our website (the “Site”) or individuals who provide us with information in connection with the Services we provide (“Personal Data”).
Personal Data may include personal identifiers; personal information as defined by applicable state laws; characteristics of protected classifications under federal or state law; commercial information; professional or employment-related information; education information; health-related information; and third-party opinions. Not all categories of Personal Data are collected from every individual.
We do not sell Personal Data to third parties, nor do we disclose Personal Data except as necessary to provide home healthcare services, administer our operations, or comply with legal obligations. When we do share Personal Data, we limit disclosures to what is reasonably necessary to perform our Services.
If we collect Personal Data from individuals located in the European Union (EU), we comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and related legislation. In such cases, Soft Hands Home Healthcare acts as the data controller for the Personal Data collected. We respect and uphold data subject rights under GDPR, including the right to access, correct, delete, or object to the processing of Personal Data.
We take these responsibilities seriously and are committed to maintaining the trust and confidence of our patients, clients, employees, and partners.
Scope
This Statement outlines our practices for managing the Personal Data we process as a result of your use of the Site, our Services, or in connection with employment. Soft Hands Home Healthcare collects relevant Personal Data voluntarily provided by individuals such as patients, clients, family members, caregivers, healthcare professionals, employees, and other parties in the course of providing our Services. We also collect Personal Data through technology embedded in the Site, as well as from other lawful data sources.
We may collect Personal Data, which may include Sensitive Personal Information, from Soft Hands Home Healthcare job applicants or employees with their consent. The information we collect may include some or all of the following: name, address, postal code, telephone number, email address, job title, employment history, educational background, professional licenses or certifications, government-issued identification numbers, date of birth, race, ethnicity, gender, and other information voluntarily provided as part of the application or employment process. This information is collected solely for use within the context of an individual’s role as a job applicant or employee, for emergency contact purposes, and as necessary to administer payroll, benefits, credentialing, and workforce management. We are committed to protecting this Personal Data in accordance with applicable privacy laws and industry standards.
Through the Site, users may access third-party websites that offer useful information or provide goods or services to website users. This Statement does not apply to those third-party websites. Any Personal Data you provide on linked third-party pages is governed by the privacy policy of the applicable third party. We are not responsible for the content or privacy practices of websites we link to, and we encourage you to review the privacy policies of any third-party websites you visit.
Categories of Data We Collect
Soft Hands Home Healthcare collects and processes information that you provide by filling out forms on the Site. This includes information provided when you participate in our Services or request additional information. We may request information when you report a problem with the Site. If you contact us, we may retain a record of that correspondence. Additionally, we may ask you to complete surveys for research purposes; participation in such surveys is voluntary and used to improve our services and overall experience.
Technical details regarding your visits to the Site, including traffic data, location data, weblogs, other communication data, and resources that you access, may be collected during your interactions. Depending on the nature of the information collected, this data may or may not include Personal Data.
The categories of data we may collect include:
Personal Information:
Name, address, telephone number, email address, date of birth, and other similar contact details.
Healthcare Information:
Information regarding your healthcare needs, home care services, treatment details, insurance information, and other health-related data necessary to provide our Services.
Usage Information:
Information about how you interact with the Site, such as pages visited, time spent on pages, and links selected.
Technical Information:
IP address, browser type and version, operating system, device information, and related technical data.
Communications Data:
Copies of correspondence and records of your interactions with us, including emails, phone calls, or other communications.
This information enables us to provide our Services effectively, improve our Site, and deliver a better user experience. We are committed to collecting and using this data in compliance with applicable privacy laws and industry standards.
SMS opt-in information and phone numbers collected for SMS communications are not shared with third parties or affiliate companies for marketing purposes.
How We Collect Personal Data
Data Collected from You
Soft Hands Home Healthcare collects Personal Data from you through the Site and other online or offline means via information you voluntarily provide, such as through surveys, service inquiries, employment applications, or other forms. These forms may involve activities such as requesting information about our Services, submitting employment applications or resumes, completing contact forms, or participating in surveys.
The Personal Data collected may include some or all of the following: name, address, postal code, telephone number, email address, job title, employment history, educational background, professional licenses or certifications, government-issued identification numbers, date of birth, race, ethnicity, gender, and other information voluntarily provided during the application or service intake process.
When we communicate with job applicants regarding their credentials, we may collect additional Personal Data to evaluate qualifications, experience, background, and suitability for employment. We may also collect Personal Data during interviews or onboarding processes.
Data Collected from Others
We may receive Personal Data from patients, family members, authorized representatives, referral sources, healthcare partners, or individuals affiliated with a client or patient’s organization. This may include Personal Data relating to caregivers, employees, applicants, patients, or service recipients.
With your express consent where required by law, we may use third-party service providers, such as background check or credentialing vendors, who may supply information regarding employment history, licensure status, public records, or other relevant information solely for employment screening, compliance, or service delivery purposes.
In some instances, we may receive unsolicited resumes or applications through third parties. We may also collect information from publicly available sources, licensed databases, or professional networks, and may contact potential candidates identified through lawful research and recruitment activities.
Data Collected from Technology
Some Personal Data is collected automatically when you visit the Site. When a visitor connects to the Site, our web servers may automatically recognize certain technical information, such as the visitor’s domain name or email address, where available.
We use data collection technologies such as “cookies” on certain pages of the Site to enhance user convenience and functionality. Cookies are small text files placed on your device that allow the Site to recognize repeat visitors and reduce the need for repeated data entry.
Most web browsers automatically accept cookies, but you may configure your browser to notify you when cookies are received or to reject them. While cookies help us understand Site usage, our servers may also automatically log IP addresses and other technical data.
If you browse the Site without logging in or submitting information, we will not request that you directly provide Personal Data. However, certain technical information—such as device details, browser type and version, operating system, connection information, platform details, and time of access—may be collected automatically and may be considered Personal Data under applicable law.
Why We Collect Personal Data
Soft Hands Home Healthcare collects and processes Personal Data for legitimate business and care-related interests. These interests include providing our Services, coordinating and managing home healthcare, conducting internal marketing and outreach, improving the content and functionality of our Site, and performing generally accepted business functions such as quality assurance, compliance monitoring, and data analysis. Our processing of Personal Data collected through the Site is primarily based on these legitimate interests. In certain circumstances, the use of Personal Data may also be necessary to comply with applicable legal or regulatory requirements.
More specifically, we regularly use Personal Data in the following ways:
To present content effectively:
We present content from the Site in the most effective manner for you and your device.
To provide requested information, care, and services:
We use Personal Data to deliver the information, healthcare services, and support you request or that may be relevant to your needs. For example, we may retain Personal Data to evaluate service eligibility, coordinate care, or determine whether there are employment or caregiving opportunities for which you may be qualified.
To enable interactive Site features:
We use your Personal Data to allow you to participate in interactive features of the Site where available.
To keep you informed about changes:
We notify you of changes to our Services, policies, or operations.
To protect the integrity of the Site and our Services:
We use Personal Data to protect the integrity, security, and reputation of the Site and our Services.
To prosecute or defend legal claims:
Personal Data may be used to establish, exercise, or defend legal claims.
To protect other users of the Site:
We process Personal Data to protect other users and ensure that unlawful, unethical, or harmful activity does not occur through our systems.
For business transactions:
In the event of a merger, acquisition, restructuring, or other business transaction, Personal Data may be processed to facilitate such activities, subject to applicable law.
To comply with legal obligations:
We use Personal Data as required by applicable law, regulation, court order, or lawful governmental request.
Use of Technology and Analytics
We leverage technology to improve the Site and deliver a more efficient and personalized experience. This includes:
Estimating audience size and usage patterns to better understand Site performance
Storing user preferences to customize Site functionality
Improving navigation and Site search efficiency
Recognizing returning visitors
We may use third-party analytics services, including those provided by Google Inc. (“Google”), which use cookies and similar technologies. While Google Analytics does not provide personally identifiable information, it supplies aggregated data regarding website usage.
Information generated by cookies may be transmitted to and stored by Google on servers located in the United States. Where applicable, IP anonymization may be enabled so that IP addresses are truncated within the European Union or European Economic Area. Google uses this information to evaluate website usage and compile reports on Site activity.
We collect and use Personal Data to fulfill the purposes described in this Privacy Policy or for other compatible purposes. If our purposes for processing Personal Data change, we will provide notice as required by applicable law, and where permitted, you may exercise your right to object to such processing.
Security
Soft Hands Home Healthcare is committed to safeguarding Personal Data by implementing reasonable and appropriate security measures to protect against loss, theft, and unauthorized access, disclosure, copying, use, or modification. We employ a combination of physical, technical, and administrative safeguards designed to protect the confidentiality and integrity of your information.
While we strive to follow industry-standard security practices, internet and information security technologies continue to evolve. As a result, we cannot guarantee that the safeguards we use today will fully protect Personal Data from future, emerging, or unknown risks. In addition, factors beyond our control may result in the unintended disclosure of Personal Data despite our efforts.
Accordingly, we cannot guarantee absolute security of Personal Data in all circumstances. However, we regularly review and update our security measures to maintain an appropriate level of protection and to respond to evolving risks and regulatory expectations.
Summary of Your Rights
You have the option to provide or withhold Personal Data during your interactions with Soft Hands Home Healthcare. However, choosing not to provide complete or accurate information may limit our ability to process your requests, provide Services, or fulfill our obligations. By submitting Personal Data to us, you confirm that the information you provide is accurate and current.
Soft Hands Home Healthcare collects, processes, and stores Personal Data in the United States, where privacy laws may differ from those in your country of residence. If you are providing Personal Data from a country within the European Economic Area (EEA), you acknowledge that the transfer of your information to the United States is necessary to perform contractual obligations and to operate in accordance with this Privacy Policy.
Depending on your place of residence, you may have certain rights regarding the Personal Data we collect and how it is processed. These rights may include:
Right to Access:
You may request information about the Personal Data we hold about you.
Right to Correction:
You may request corrections to inaccurate or incomplete Personal Data.
Right to Deletion:
You may request deletion of Personal Data, subject to legal and regulatory exceptions.
Right to Object:
You may object to the processing of Personal Data under certain circumstances.
Right to Restrict Processing:
You may request limitations on how we process your Personal Data under specific conditions.
Right to Data Portability:
You may request a copy of your Personal Data in a commonly used electronic format.
To exercise any of these rights, please contact us at:
softhands@softhandshomehealthcare.com
(571) 257-1633
Disclosure of Personal Data
At Soft Hands Home Healthcare, we prioritize your privacy and handle your Personal Data with the utmost care. We do not disclose your Personal Data to third parties except in the following circumstances:
With Your Consent:
We will only share your Personal Data with third parties when we have obtained your explicit consent.
Required by Law:
If required by law, regulation, or legal process, we may need to disclose your Personal Data.
Protection of Rights and Safety:
In exceptional cases, we may disclose your Personal Data to protect our rights, property, or personal safety, or to protect our clients and the public.
Other than the circumstances listed above, we do not share, sell, or rent your Personal Data to third parties for their direct marketing purposes or other unrelated business activities. Our commitment to your privacy and data security is unwavering. If you have any concerns about how your data is being handled, please contact us at: softhands@softhandshomehealthcare.com (571) 257-1633
Additionally, we may share Personal Data with third-party service providers who assist us in delivering our services, such as employee benefits providers. We require that these third parties maintain the same level of confidentiality and protection for your Personal Data as outlined in this Privacy Policy.
Data Retention
We will retain your Personal Data for as long as necessary to provide you with our services, to comply with legal requirements, or to fulfill contractual obligations. The retention period is determined based on factors such as the nature of the data, the purpose of processing, and any legal or regulatory obligations.
Your information is stored securely with third-party service providers who are contractually obligated to maintain confidentiality and adhere to stringent security measures to protect your data. When your information is stored electronically, it is subject to encryption and can only be accessed through secure authentication methods such as passwords.
If you wish to request that we cease using your information to provide you with our services, please contact us at: softhands@softhandshomehealthcare.com (571) 257-1633
We will comply with your request within the bounds of our legal obligations and contractual commitments. However, we may retain your information to comply with legal obligations, resolve disputes, or enforce our agreements.
Soft Hands Home Healthcare is dedicated to providing you with clear and up-to-date information about our data handling practices so that you understand the types of Personal Data we collect, how it is used, and under what circumstances it may be disclosed. If you do not agree with the terms of this Privacy Policy, please exit the Site immediately.
If you have any questions or concerns about how your information is being retained or processed, please contact us at: softhands@softhandshomehealthcare.com (571) 257-1633
SMS Terms & Conditions
SMS Consent Communication
The phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliate companies for marketing purposes. Your privacy is our priority.
Types of SMS Communications
If you have consented to receive text messages from Soft Hands Home Healthcare, you may receive messages related to:
Appointment reminders
Follow-up messages
Updates about our services
Message Frequency
The frequency of messages may vary depending on the type of communication.
Potential Fees for SMS Messaging
Standard message and data rates may apply according to your mobile carrier’s pricing plan. These fees may vary for domestic or international messages.
Opt-In Method
You may opt in to receive SMS messages from Soft Hands Home Healthcare by:
Submitting an online form on our website
Providing your phone number during service registration
Opt-Out Method
You can opt out of receiving SMS messages at any time by:
Replying “STOP” to any SMS message you receive
Contacting us directly at:
softhands@softhandshomehealthcare.com (571) 257-1633
Help
If you experience any issues, you can:
Reply “HELP” to any SMS message, or
Contact us directly for assistance at:
softhands@softhandshomehealthcare.com (571) 257-1633
Additional Options
If you do not wish to receive SMS messages, simply do not check the SMS consent box on our forms.
Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting “STOP”.
For assistance, text “HELP” or contact us via email or phone.
Message frequency may vary.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:
softhands@softhandshomehealthcare.com (571) 257-1633
200 Morton Rd, Fredericksburg, VA 22405